Returns or Exchanges

Welcome to sousvid.shop. We are committed to providing a fair and transparent refund process for all customers.

Eligibility for Refunds

Refunds may be issued for eligible orders that meet our return conditions, including items that are defective, damaged, or not as described. All refund requests must be submitted within the designated return period.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Refund Timeframe

Approved refunds will be completed within 3 days after confirmation.

Non-Refundable Situations

Refunds may not be granted for items that show signs of misuse, damage caused by the customer, or returns that fall outside the allowed return period.

We strive to handle all refund requests fairly and efficiently to ensure customer satisfaction.

Due to ongoing financial losses and operational pressure, the merchant has decided to conduct a clearance sale at loss-making prices. Product availability is limited and all items are sold while supplies last.